Shipping & returns

Shipping — in stock

When an item is confirmed in stock and payment is complete, we pack and ship to US addresses. We email tracking when it is available. Carrier and timing depend on service selected and destination.

Shipping — sold out / pre-order

Sold-out and pre-order items ship when stock arrives. We communicate ETA updates by email as we learn them from our supplier. Dates can shift; we will not treat a tentative ETA as a hard guarantee.

Territory

We ship within the United States only at this time.

Returns — placeholder policy

We want returns to be fair and clear. If something arrives damaged, incorrect, or defective, email edward@needturner.com promptly with your order details and photos if helpful. We will work with you on a replacement, return, or other resolution.

For change-of-mind returns on unused, unopened items in original packaging, contact us within a reasonable time after delivery. Approval, return shipping responsibility, and any restocking notes will be confirmed by email before you send anything back. Do not return an item without written confirmation.

Manufacturer warranty issues (after a successful delivery of a working product) are handled under Olight’s warranty terms; we can help point you to the right steps.

Contact

All shipping and returns questions: edward@needturner.com.